Service Level Agreements (ALS) are contractual instruments that define service metrics (for example. B the quality of service) that must be respected by a service provider (provider) vis-à-vis its customers/users. Indeed, after the conclusion of the contract, they assume the importance of contractual obligations. Beyond irony, the role of ALS in a connectivity supply contract is to define two main parameters: it is good to know, however, that the amount of individual penalties is not determined by the customer, but by the Internet service provider itself, who is required to indicate them in the contract. The definition of ALS is based on the customer`s determination of the ideal level of service to ensure their business. Do you read the terms of the contract? The little ones, I say. Do you read them or sign contracts without paying too much attention? A generality for a process of definition and monitoring of ALS is subdivided according to the following steps: Follow me, then. Because it`s all about you… So here`s another reason to carefully read each clause of a connectivity contract.
The little ones, too. SLA is one of those voices that we inject FOL.it into all our connectivity supply contracts and which, for the reasons we will see, is a guarantee of transparency for the customer. Suppose there is an error in your dedicated fibre optic connection and the Internet service provider intervenes in the problem after more than 12 hours. After the response and recovery times expressed in S ALS have been significantly exceeded, the operator must pay compensation to the customer. In a competitive market that therefore operates in full competition, service agreements have become a common instrument for effective measurement of services. In this context, the definition of an ALS is a tangible contract between two parties, which, while guaranteeing the provision of services at the pre-negotiated level, results in the payment of penalties for non-compliance with these levels. Like most contractual clauses, the Service Level Agreement provides for penalties. For example, some of the key indicators used as ALS performance are listed below: Let`s start with Wikipedia`s definition of ALS: There is a counterpart to the generic ALA applied in the health field, defined by law, called LEA. Given what we have seen so far, it is easy to imagine that the existence of SLAs in contracts has a significant impact on the cost of a service. On the other hand, if the company`s Internet connection is used to carry out all these activities considered important, such as access to external servers or cloud services, it is in the company`s interest to protect itself from the damage caused by costly power outages. .
Of course, the percentages and dates reported relate to the Italian market. It is therefore possible that telecommunications operators operating outside national borders may apply completely different parameters. LEAs are the Essential Levels of Care and define the services and services that the National Health Service (NHS) must provide free of charge to all citizens or with the payment of a registration fee (ticket), with public funds levied through general taxes (taxes).