I use both Bank of America and NFCU, and NFCU`s mobile application and all customer support combined with integration into the app are perfectly fluid and far ahead of BoA. The NFCU app has an extremely user-friendly interface, and I like that it has direct links to customer chat and phone call. Overall, its security and integration of banking technology is fantastic. There was an example of a time when I forgot my PIN on my card, and after talking to a representative, she told me that I could actually reset my PIN directly via the app. Compared to BoA, I can only reset my PIN by personally going to the bank during working hours, which is obviously a challenge for customers with 9-5 days of work. I am so impressed by the very secure, detailed and user-friendly user interface of the applications. Even today, when I went to make several payments on my credit card, he made me check with a screen if I knew I had multiple payments. I greatly appreciate the attention to detail and care that developers take in making the NFCU customer experience as positive, secure, accurate and responsive as possible with the application. Thank you NFCU! An amazing service, as usual.
I don`t know what I would have done without all of the Marine who helped me during that time. 21.8. my account PayPal has been charged with fraud. PayPal REFUSED to reimburse me after several requests. So I had to contact Marine Federal. Everyone I spoke to did everything they could to help me. When I called, they couldn`t see the transaction because she hadn`t booked PayPal on my account. So they asked if I wanted to create a new current account (because my PayPal was related to my review) and they said it might stop booking the transaction and you don`t have to worry that anyone has access to that information. I did it. They transferred everything from one account to another.
During all this, they were kind enough to ease my worries. They assured me that they would get my money back if it was a trial. Unfortunately, I had a check waiting on my old current account and correctly when it was booked into my account… PayPal the booking is processed. Literally within seconds of each other. It happened last night at 10:00. I immediately called nfcu and they sent me an unauthorized transaction form. I filled it in and sent it back a few minutes later.